CIO Toronto Summit | September 26, 2017 | St. Andrew's Conference Centre - Toronto, ON, Canada

↓ Agenda Key

Keynote Presentation

Visionary speaker presents to entire audience on key issues, challenges and business opportunities

Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee." title="Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee.

Executive Visions

Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics

Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members." title="Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members.

Thought Leadership

Solution provider-led session giving high-level overview of opportunities

Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community." title="Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community.

Think Tank

End user-led session in boardroom style, focusing on best practices

Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard." title="Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard.

Roundtable

Interactive session led by a moderator, focused on industry issue

Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done." title="Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done.

Case Study

Overview of recent project successes and failures

Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions." title="Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions.

Focus Group

Discussion of business drivers within a particular industry area

Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions." title="Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions.

Analyst Q&A Session

Moderator-led coverage of the latest industry research

Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst." title="Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst.

Vendor Showcase

Several brief, pointed overviews of the newest solutions and services

Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences." title="Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences.

Executive Exchange

Pre-determined, one-on-one interaction revolving around solutions of interest

Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest." title="Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest.

Open Forum Luncheon

Informal discussions on pre-determined topics

Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch." title="Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch.

Networking Session

Unique activities at once relaxing, enjoyable and productive

Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive." title="Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive.

 

Tuesday, September 26, 2017 - CIO Toronto Summit

7:00 am - 7:55 am

Registration and Networking Breakfast

 

8:00 am - 8:10 am

Welcome Address and Opening Remarks

 

8:10 am - 8:40 am

Keynote Presentation

Cloud Adoption Challenges on a Macro Level

The hype around the cloud is pervasive and can be potentially overwhelming but numerous studies have shown that tangible benefits can be had, whether in cost savings, efficiency improvements, or flexibility enhancements. That said numerous impediments exist to not just realizing that value, but even considering adoption; regulatory issues, integration challenges, business process revamp, and a dozen other challenges can halt cloud projects in their tracks before they get off the ground. In this group discussion we'll explore those inhibitors, understanding which challenges prevent adoption and what can be done to overcome them. 

Takeaways: 

  • The cloud presents a significant opportunity to organizations and while most have adopted in some form or other, wholesale adoption still lags 
  • To realize benefits enterprises must deal with a variety of challenges each one requiring different solutions 
  • Industry by industry adoption is constrained for different reasons but do common solutions exist that can resolve issues across the board?

Presented by:

Philip Armstrong, EVP & Global CIO, Great-West Lifeco Inc View details

 
 
 

8:45 am - 9:15 am

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Keynote Presentation

Maximize your Competitive Edge with Cognitive Technologies

Today's sophisticated analytics and ever-evolving cognitive technologies are enabling organizations to respond rapidly to customer demands with a competitive edge. Progressive IT executives are adopting next generation cloud and services to increase operational efficiency and service quality with speed and security - all while delivering on LOB objectives. 

Join IBM's CTO Bridget Karlin as she shares:

  • How leading IT executives are applying automation and self-learning technologies to turn unmanageable amounts of services-related data into insights that spur business growth. 
  • Customer case studies that demonstrate the benefits of IBM's emerging, open standards-based integrated delivery platform.

Sponsored by:

IBM View details

 
 
 

9:20 am - 9:45 am

Executive Exchange

 

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Thought Leadership

Secure, Simplify and Transform to a Cloud-Enabled Enterprise

Progressive companies are leveraging cloud, a powerful business enabler, to transform their business and make it more competitive. But cloud and mobility significantly impacts the current IT infrastructure - security, network traffic flow, applications, user experience and cost. As CIOs and CISOs embrace this transformation, they look for opportunities to exchange ideas with their peers who have gone through this journey. 

At this session, Zscaler, will share experience of leading the massive network, security and datacenter application transformation that he managed across all business units of GE. 

Example topics will include:

  • How to transform your hub & spoke network into a cloud-enabled network 
  • How to transform datacenter applications to a SaaS, AWS and Azure environment 
  • New security paradigm for the new world of cloud 
  • Changing role of IT execs 
  • Lessons learned

Sponsored by:

Zscaler View details

 
 
 

9:50 am - 10:15 am

Executive Exchange

 

Executive Boardroom

Capacity Planning as Competitive Differentiator

Capacity planning has in many ways become a lost art; common during the era of the mainframe when resources were expensive and time-consuming to procure, the advent of the inexpensive pizza box Windows Server has relegated planning, replacing it with a just buy more mentality. But just buy more creates more problems than it solves as server sprawl, server management, and rampant overprovisioning issues quickly erode any aspect of the value that IT tries to deliver. The lost art need to be rediscovered, to allow IT to get back to offering truly efficient and effective service and service levels. This new era of capacity planning requires new tools that go beyond simplistic benchmarking and trending analysis and instead provides dynamic, flexible, and predictive modeling that allows IT department to truly deploy optimized IT services.

Takeaways:

  • Capacity management may have fallen out of favor but its abandonment has created a wealth of problems for IT and business users the world over
  • In an era of intense innovation pressure, enterprises can no longer afford the inefficiencies of a just buy more approach to capacity provisioning
  • Traditional capacity planning techniques certainly have value but dynamic modeling based on predictive analytics takes things to a whole new level

Sponsored by:

Rogers Communications Canada Inc. View details

 
 

Executive Boardroom

The Evolution of the Private Cloud

Once upon a time applications ran directly on physical hardware. Then the boxes got bigger and more capable and multiple applications were run on the same hardware. There were some resource constraints, but things in general became more efficient. Time passed, things evolved and virtualization was introduced, allowing enterprises to run even more applications even more efficiently on the same hardware. And then the cloud came on the scene, extending the virtualization model to the point that it looked like something completely different, to the point that it became true utility computing. Cloud computing is not just virtualization on a bigger scale and as CIOs prepare their organizations to dive into private clouds at an increasing rate, it is very important to understand what they are and are not, and how they differ from their forbear computer models with which we are all familiar. 

Takeaways: 

  • Private clouds are big and becoming bigger, but calling something a private cloud and having it actually be one are different things 
  • While virtualization may be a core enabling technology of a private cloud, virtualizing an environment doesn't make it a cloud 
  • True private clouds have both pros and cons in relation to other compute models; they are not the be-all and end-all and careful consideration needs to be given before pushing ahead with private cloud deployment

Sponsored by:

OVH

 
 

10:20 am - 10:30 am

Morning Networking Coffee Break

 

10:35 am - 11:00 am

Executive Exchange

 

Think Tank

Out of the Cloud and into the Fog

The cloud is becoming an increasingly important tool in the toolkit of both IT and the business, whether it be plain-Jane Infrastructure as a Service or highly specialized Software as a Service and as a result is being broadly adopted. However, while provisioning a Cloud service might be a simple as a call and a credit card, successful implementation is a different matter all-together and a variety of factors need to be taken into account. To be successful you need to start early, building an adoption plan, selecting the most appropriate solution, managing the implementation with an eye to all the moving parts, and managing the ongoing relationship forcefully but fairly. Place a single step wrong and the benefit and value can be severely compromised. 

Takeaways: 

  • Without a solid up-front plan, any cloud implementation is going to be, if not doomed to failure, at least doomed to limited success 
  • Successful cloud migration means paying attention to technical (how do you integrate apps? Data?) and non-technical (what happens to staff when roles change?) issues alike 
  • Hurdles don't disappear at go-live and ongoing effort is required to ensure early success are sustained throughout the life of the deployment

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Think Tank

Evolving From Legacy To Achieve Digital Transformation

For most IT organizations, the way to get there is through a digital transformation framework, which produces a radically different and modern approach to technology and support that is based on a principle of business agility. It emphasizes moving quickly to adjust to the way the customer in the global techno-society wants to interact. 

Digital transformation requires a new business operating vision and a strategy on how to deliver that vision. includes technology infrastructure, tools, applications, communications, staff capabilities, staff competencies and more. The CIO has to work closely with corporate planning to define the type of support that will be needed and how the technology infrastructure and capability will evolve and to create a flexible investment plan that can be adjusted over time. Key elements must include the redesign of the technology infrastructure to reduce complexity and cost while increasing scalability, a rethinking of how business and IT work together, and an ability to quickly adopt and integrate new advanced technologies. 

Until recently, this goal has been almost impossible to achieve, because few companies have the ability to replace legacy infrastructure and applications. And it has been almost impossible to unlock legacy functionality and data for use with modern technology.

Presented by:

Robert Wong, EVP & CIO, Toronto Hydro View details

 
 
 

11:05 am - 11:30 am

Executive Exchange

 

Thought Leadership

Using Data & Analytics to Drive Business Transformation

Big Data initiatives have become a reality among almost every company today, however, what we have seen is lots of initiatives have become just science projects and did not deliver on early expectations. This situation needs to reversed quickly because those organizations that are being successful with Big Data and analytics programs are rapidly leaving those that are unsuccessful in their wake. Big Data and analytics has the potential to be transformational for the enterprise, but IT leaders need to be making the right investments, in the right areas, to ensure optimal success. This panel discussion will focus on how to use data and analytics to drive true business success and show some real examples of companies and individuals who made a difference.

Takeaways:

  • Analytics is not a new capability and has always been aligned with the most successful companies
  • The roles of IT and the lines of business are changing when it comes to data and analytics programs
  • The business benefits of analytics programs can be huge but efforts need to be constrained so that they don't turn into flights of fancy, yet set free enough that they find the unknown unknowns that truly drive transformation

Sponsored by:

HP Enterprise Services

 
 

11:35 am - 12:00 pm

Executive Exchange

 

Thought Leadership

TBC


Sponsored by:

Red Hat Canada Limited View details

 
 
 

12:05 pm - 12:30 pm

Executive Exchange

 

Think Tank

Big Data Analytics and the Impact on Fraud

Financial fraud is, unfortunately a huge business, with annual losses so massive that were Fraud a country, it would have the fifth highest global GDP. While enterprises in the financial services sector have always used analytical processes to detect and limit those losses, as technology moves forward the analytical capabilities that can be brought to bear increase in exponentially in capability and those on the leading edge are able to see, and stop, more fraud in less time. Just as Big Data capabilities are bringing significant business benefit to other aspects of the business, they can to fraud mitigation but several challenges need to be overcome for maximum efficiency. Only by addressing quality, volume, security, and integration challenges and by further ensuring the right staff with the right skills are in place can benefits actually be realized. 

Takeaways: 

  • The increased use of unmanned technology combined with ever quicker financial transaction processing has created a world ripe for the proliferation of fraud 
  • In a fight fire with fire approach, those same machine learning approaches can be re purposed to analyze transactions looking for the needle in the needle stack that is the illicit one 
  • A Big Data approach only works with the right foundation; garbage in garbage out has never been more true and data and process rigor is essential to success

Think Tank

Artificial Intelligence and the Rise of Advanced Machine Learning

Often times the terms "Artificial Intelligence" and "Advanced Machine Learning" are thought of interchangeably and while there is a relationship between AI and AML, to say they are the same thing is an oversimplification and mis-classification. Rather the one begets the other with AI being the basic principle upon which AML is developed. As AI begins to mature and migrate away from purely advanced mathematical operations into decision making paradigms, AML steps forward as the predictive ability of machines to process vast quantities of data for the purposes of making decisions in ways that first mimic, but ultimately surpass (in terms of speed at the very least) those of humans. As data and analytics becomes foundational to the way every business operates, AI and AML will become foundational capabilities.

Takeaways:

  • While initial focus of AML decision making will be focused on binary decision making (i.e. Yes/No) ongoing advancements will move things to the next level
  • AI and AML are foundationally based on data and analytics -if these capabilities are not strong for you yet, investment is required
  • The possibilities with AML are potentially boundless, with autonomous cars the most publicly visible at this point, from which every industry can benefit


Presented by:

Humza Teherany, CEO, Compass Digital Labs, North America View details

 
 
 

12:35 pm - 1:20 pm

Networking Luncheon

 

1:25 pm - 1:50 pm

Executive Exchange

 

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Think Tank

Moving from Operations to Transformations

The accepted number for the amount of the IT budget that is tied up in operational spend, in paying to maintain technology that has already been purchased, is 80% leaving only 20% for the IT department to use to drive new projects. Because this level of funding is so low, as much as 70% of IT sponsored projects fail. Yet IT departments are being constantly pushed to be innovative, to find a way to embrace new technologies and leverage them to drive business change. How can you do that when your time, money, and effort goes to just keeping the lights on? Join us as we collectively explore this issue and examine some of the successful strategies that are being leveraged by top IT leaders.

Takeaways:

  • The pressure on CIO's to drive change has never been higher, but fortunately neither has the opportunity to do so
  • Disruptive technologies don't just have the power to disrupt IT for the worse, they have the power to disrupt the business for the better
  • Fortune favors the bold; now is the time to take a leap into new modes of business to break the operational spend stranglehold

Presented by:

Eric Whaley, COO & CIO, Wolseley Canada Inc. View details

 
 

Think Tank

IoT and IT/OT

M2M type technologies. In many cases these older industrial automation initiatives used proprietary communications protocols and dedicated sensors that interfaced with controllers that could manage communications between IT and OT platforms. Fast forward to an IoT world however and these sensors and controllers will need to natively speak IP, natively integrate to back-end enterprise systems beyond just simple controllers, systems such as ERP, BI and other core platforms. Navigating the complexity of process, data, security, and functionality implications has the potential to be a minefield for the unwitting IT executive that goes in without eyes wide open. 

Takeaways:  

  • IT/OT integration is a low-hanging fruit area for IoT adoption 
  • Existing investments into older M2M IT/OT integrations however can erode any potential value 
  • Before investing in IoT enabled IT/OT integration careful consideration must be made of the implications and whether value can be realized - does the investment justify the returns over what is already in place?
 

1:55 pm - 2:20 pm

Executive Exchange

 

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Thought Leadership

Digital Transformation - Architecting Your Digital Platform at the Edge

The digital economy is forcing enterprises to transform how they connect customers, partners, employees and operations. Today's market leaders credit their speed and business advantages to their digital platform. Equinix will discuss how an Interconnection Oriented Architecture (IOATM) with a step-by-step playbook can redefine the edge - which is where to localize delivery of cloud-supported services to your customers, employees and partners - and architect your digital platform.

Sponsored by:

Equinix View details

 
 
 

2:25 pm - 2:50 pm

Executive Exchange

 

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Executive Boardroom

Application Portfolio Optimization - Pragmatic, Strategic & Achievable

We get it. The business loves their applications. And having quality, reconciled data on your app portfolio is more of a puzzle then your IT business office is letting on.

But perhaps you are under cost pressure or want to centralize IT. Perhaps you need a pragmatic App Cloud Readiness & investment plan. Perhaps M&A activity resulted in a bit of a mess to oversee. So how are you able to better understand your current portfolio, and where you may have opportunities for investment or rationalization? 

We successfully removed 430 applications out of 1723 at a past client. At two of our current clients, we are helping them realize over $30M in optimization opportunity. We have proven it: You can safely optimize your application portfolio - for further investment AND cost optimization. 

Takeaways:

  • How to perform a results oriented application portfolio analysis
  • What are your goals and how they shape the initiative
  • Share & discuss lessons learned on our many engagements so you have a head start
  • Get a high level roadmap on how to run these projects successfully

Sponsored by:

Beniva Consulting Group View details

 
 

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Executive Boardroom

How to Reinvent your Company's Future by Investing in Disruptive IT

Business strategy and technology have become inseparable â?" and it's changing how the game is played. This session will help you define the disruptive architecture needed to build the technology innovations that will deliver the most value to your organization â?" and demonstrate this value to your company's stakeholders. 

Join IBM's distinguished engineer, Charlotte Wang, to discover: 

  • How to ensure that your IT strategy and capabilities are aligned to realize business transformation. 
  • Best practices and examples that will guide your cognitive journey including where to best apply infrastructure as a service (IaaS) cognitive technologies.

Sponsored by:

IBM View details

 
 
 

2:55 pm - 3:20 pm

Executive Exchange

 

Think Tank

The Unbearable Lightness of Digital Transformation

Building a Disruptive Technology Digital team. To become fully digital enterprises, you need to shift the focus inward and innovate the employee experience. Is this defined as how employees feel about their organizations with regard to both opportunities for growth/skills development, and employees' willingness to continue to work for their current firms? Use digital DNA behaviors. 

Takeaways:

  • Look after -Capability Planning, Innovation, Strategic Intelligence, Predictive Analytics, Disruptive Technology, Enterprise Architecture, Strategic Roadmap, M&A, Patents and Communication.

Presented by:

Scott Wu, VP Technology, Compass Group Canada View details

 
 

Think Tank

Analytics & Cloud Together: Accelerating Innovation in the New Cognitive Era

Leading companies are disrupting the status quo by using data to inform business strategy and create new business models that fuel growth. CIOs have the power to uncover the insight that drives disruption and speeds transformation. Learn how leading IT organizations are maximizing the use of open source and cloud technologies alongside on-premises investments to accelerate innovation. And understand how CIOs are embracing new cloud-enabled consumption models while helping ensure data privacy, security and sovereignty. 

Takeaways: 

  • Integrating analytics into key applications and systems can enable people throughout an organization to access and act on insights when and where it matters most.  
  • Take advantage of more sources to enable better decisions. IT must create an environment with easy access to all types of data - structured and unstructured - from internal sources and those outside the organization. 
  • Data science teams are answering the toughest questions by leveraging open source development platforms and tools to build models more quickly and easily.

Presented by:

Gale Blank, VP of IT, Holt Renfrew View details

 
 
 

3:25 pm - 3:35 pm

Afternoon Networking Coffee Break

 

3:40 pm - 4:05 pm

Executive Exchange

 

Innovation Showcase

An exclusive opportunity to be exposed to the hottest new solutions providers in a quick-hit format designed to whet the appetite and spark immediate interest.
 

4:10 pm - 4:35 pm

Executive Exchange

 

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Think Tank

Disruptive Technologies and How Organizations Should Respond

While the combination of Social, Mobile, Analytics, and Cloud have been present and disrupting IT departments and enterprises as a whole for over two years now, in many ways organizations have still not fully embraced them, have still not fully leveraged them. And now we have IOT, AI and natural language processing to consider...These new platforms allow organizations radically new ways of engaging with data to create dynamic relationships with clients and stakeholders.  

Takeaway: 

Finding the resources, wherewithal, and ability to commit to these technologies and the capabilities they create has proven to be a struggle for many, but a struggle that can be overcome with sustained effort and organizational change and leveraging the right partners, skills and experiences to bear.

Presented by:

Samantha Liscio, SVP, Enterprise Planning & Reporting, eHealth Ontario View details

 
 

Think Tank

Your Board Wants to Hear from You. Now What?

For several years, IT professionals identified the importance and need for Corporate Boards to receive the story directly from the CISO. First problem, not every organization had a CISO. Second problem many CISOs could only communicate with their Board through a proxy, like the CIO or CFO or through a canned compliance-level briefing. During the last 2-3 years, the headlines began to announce data breaches involving millions of data records. The federal government has negotiated settlements of millions of dollars in fines. One of the intentional consequences is governing boards are increasingly motivated to learn more and provide more influence on their organization's security management. All Boards understand or are beginning to understand their responsibilities around preventing and properly handling data breaches. That understanding begins with more involvement with their CISO. However, now that CISOs have seemingly got their wish to have a direct and frequent avenue to their Boards, what is effective to tell them? What do CISOs need to ask from their Boards? In this session, we will share some lessons learned and describe the journey one takes with the Board as that relationship grows. This is designed as a collaborative, participative forum and audience participation is encouraged to share ideas, frustrations, and common understanding. 

Takeaways:  

  • Describe what has led up to current Corporate Boards' interest in cybersecurity 
  • Examine several examples of Board-appropriate content (metrics and maturity) and delivery 
  • Consider options to provide education and continued learning for the Board 
  • Navigate the communication with the Board when they ask, what do you need?
 

4:40 pm - 5:20 pm

Executive Visions

Facilitating Technology-Enabled Business Transformation

The role of the modern IT Executive is more complex than it has ever been before, not just because the technology landscape has become more complex, but also because increasingly IT execs have had to become a business-focused executive, not just a technologist. Long have we talked about the CIO and CISO getting a seat at the table but modern businesses are now demanding that their technology impresario join them and leverage his deep and rich technical acumen to allow the organization as a whole to better position itself for market-place success. To be successful, CxOs need to invest in themselves, in their personnel, and in the right technologies to allow them to position the IT department to proactively address business needs as an innovator and driver, rather than order-taker and enabler.

Takeaways:

  • IT leadership can no longer be simply technology focused, but must instead take their visibility into business process and become business focused
  • A broader business-focus does not preclude maintaining technology excellence however and indeed may demand more of it than ever before
  • Success for CxOs will be measured not in how they can enable enterprise decisions, but in how they can drive growth
 

5:20 pm - 5:30 pm

Thank You Address and Closing Remarks

 

5:30 pm - 7:00 pm

Cocktail Reception